Returns Policy

Last updated: March 2025

7-Day Return Window

We want you to love every Vanvastra product. If you are not completely satisfied, you may return eligible items within 7 days of delivery — no questions asked.

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Eligibility Conditions

To qualify for a return, items must be:

• Unused, unwashed, and in original condition
• In original packaging with all tags attached
• Accompanied by the original invoice or order confirmation
• Reported within 7 days of the delivery date

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Non-Returnable Items

• Items that have been washed, used, or altered
• Products damaged due to misuse or improper care
• Items purchased during final-sale / clearance events
• Customised or personalised orders

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Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographs of the item. We will arrange a free replacement or full refund at no extra cost.

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How to Initiate a Return

1. Email us at support@vanvastra.com or call +91 99290 77810
2. Provide your order number and reason for return
3. Our team will share a return shipping label within 1–2 business days
4. Pack the item securely and hand it over to the courier

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Refunds

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method. You will receive an email confirmation once the refund is initiated.

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Return Shipping

For defective or incorrect items, Vanvastra covers return shipping costs. For change-of-mind returns, the customer is responsible for return shipping charges.